Indonesia
Unisma’s Postgraduate Program scheduled presentations on student satisfaction survey results, held twice, on Saturday, June 19, and Monday, June 21, 2021.
On the first day, June 19, five study programs took part: Master’s in Management, Master’s in Law, Master’s in English Education, and Multicultural Islamic Education Doctoral Program.
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On the second day, five additional programs participated: Master’s in Notary Law, Master’s in Islamic Religious Education, Master’s in Islamic Family Law, Master’s in Indonesian Language Education, and Master’s in Public Administration.
Atmosphere during the evaluation session on the first day, June 19, 2021
Head of Master’s in Islamic Religious Education, Dr. M. Afifullah, M.PdI, presented evaluation results on service satisfaction within both the Islamic Religious Education and Islamic Family Law programs.
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Most students reported feeling satisfied or highly satisfied with academic and administrative services, though some indicated moderate or low satisfaction levels.
Addressing areas where satisfaction fell short, Prof. Mas’ud Said noted that such feedback would serve as material for institutional evaluation aimed at improving overall performance.
Drawing on objective data collected directly from students, Unisma’s Postgraduate Program can now target improvements in areas where service delivery has fallen below optimal standards. (AL/PPS)
